Refund and Returns Policy

Effective Date: 03/30/2025

Thank you for shopping at UAB RAZER STORE. We want you to be fully satisfied with your purchase. If you are not completely happy with your order, you may return it within 7 days of delivery for a refund or exchange, subject to the conditions below.

1. Eligibility for Returns

To be eligible for a return, the following conditions must be met:

  • The item must be returned within 7 days of the delivery date.
  • The product must be unused, in its original packaging, and in the same condition as received.
  • All accessories, manuals, and any included promotional items must be returned.
  • Proof of purchase (order confirmation or receipt) is required.
  • Certain items, such as gift cards, software downloads, and personalized products, are non-returnable.

2. Return Process

To initiate a return, please follow these steps:

  1. Contact Us – Email us at info@uabrazerstore.com with your order number and reason for return.
  2. Approval & Instructions – Once your request is approved, we will provide return instructions, including the return shipping address.
  3. Ship the Item – You are responsible for return shipping costs. We recommend using a trackable shipping service.
  4. Inspection & Processing – Once we receive the item, we will inspect it and process your refund or exchange within 5-7 business days.

3. Refund Policy

  • Approved refunds will be processed to the original payment method.
  • Shipping fees are non-refundable, unless the return is due to an error on our part (e.g., wrong or defective item sent).
  • If the returned item does not meet our return conditions, we may reject the refund or offer a partial refund.

4. Exchanges

  • If you received a defective or incorrect item, we will replace it at no additional cost.
  • Exchanges are subject to product availability. If the item is out of stock, a full refund will be issued.

5. Return Shipping Costs

  • Customers are responsible for return shipping costs unless the return is due to our error.
  • We are not liable for lost or damaged return shipments. We recommend insured and trackable shipping.

6. Cancellations

  • Orders can be canceled within 24 hours of purchase if they have not been shipped. Contact us at info@uabrazerstore.com for cancellation requests.

7. Contact Us

For any questions or concerns about our return and refund policy, please contact us:
📧 Email: info@uabrazerstore.com
🌐 Website: https://uabrazerstore.com